We Design the Vision.
What We Do
We Build the Roadmap.
Arreis works with dealerships before, during and after construction to ensure the facility and operations perform the way they were designed and built for: From the customer experience- to the operational standard- to the bottom line.
The Problem Statement
You invested millions in the building.
Who’s designing the business performance operation inside it?
A new facility is one of the largest capital investments a dealership will make. The building alone will not create customer loyalty, drive repeat business, protect your satisfaction scores, or your reputation. Without a defined experience standard and operational roadmap built before the doors open, most dealerships will spend the first six months correcting what should have and could have been designed into the plans from the beginning.
That correction period is expensive. And its avoidable.
This is where Arreis lives- at the intersection of the facility your team built, and the experience your customer will feel. We bring every seat at the table into alignment so your investment opens with confidence, operates with clarity, and performs with purpose.
The Only Three Numbers That Matter to Your Bottom Line
Revenue Is the
Outcome
Every decision Arreis makes is engineered around three customer behaviors- because these three behaviors are the difference between a facility and business that performs, and one that just exists.
R
Repeat
Your customer comes back because the experience earned it. Not because you discounted it.
R
REFER
Your customer brings others because you gave them an experience worth talking about.
R
RETAIN
Your customer never leaves because leaving means giving up something they cannot find anywhere else.
Repeat.Refer.Retain.
These are not values. They’re the performance standard we build into your operation before the first customer walks through the door
01
FPD™
Facility Performance Design
Your Building has a job to do. We make sure it’s built to perform.
Most dealerships complete construction and then figure out how to operate inside the space. FPD flips that sequence.
We map every zone of your facility to a specific customer moment and business outcome- before construction closes- so the building functions as a revenue generating asset from day one, not a beautiful building that your team is still figuring out six months later.
FPD is the work that happens between your architectural drawings and your first customer walk in. The window to do it closes when the construction does.
02
OXP™
Operational Experience Design
Your building was designed with intention.
OXP makes sure your operation delivers on it.
FPD designs the experience into the facility. OXP activates it.
Once the physical environment is defined. OXP builds the operational standard that brings it to life- aligning your leadership, your processes, and your frontline team around the customer journey your facility was designed to deliver.
The building sets the stage. OXP ensure that the team knows why and how to perform on it- consistently, intentionally, and in a way that reflects the investment you made in the space.
The result: a facility and an operation what works as one- so the experience your customer feels matches the facility they walked into.
How We Engage
The Window is Shorter than you Think.
Where Arreis engages and why timing is everything.
The earlier Arreis enters, the more we can shape. Every phase has a point of no return. Here is what is at stake at each one.
Phase 01- Before &During Construction
Design It-Before the Window Closes
This is the highest-leverage moment in the life of your facility. The building is still shapeable. Decisions made now-about zones, flow, customer touchpoints, and operational design- are free to make and expensive to undo later.
Arreis extracts the operational vision, designs the customer experience zone by zone, and ensures every performance-critical decision is embedded in the construction documents before that option disappears.
If you are in permitting, pre-construction, or active build- this window is open. Don’t close it by accident.
Phase 02- Build Window Through Pre-open
Build the Business, Not Just the Building
The walls are up. Now is the time to build the business that works inside them. This is where the roadmap is written, the experience standard is defined, and the team learns what they’re delivering- and why it matters, before the first customer arrives.
This is also the phase where FF&E decision get made-and where costly mistake quietly happen.
Furniture, Fixtures, and equipment represent one of the largest line items in your facility budget. The wrong selections-or the right selections in the wrong configuration-can undermine the very experience the building was designed to deliver. Arreis works alongside your team during the FF&E process to ensure every ordering decision aligns with the operational experience standard and perfroms the function it was intended to, not just the aesthetic one.
Phase 03- Opening Through Six Month
The Market is Watching. This is not the Time to Wing It
The first six months after opening is your Impression Window- the period when your market and your competition are all paying attention. First impressions at this scale don’t get a second chance.
Arreis is engaged and present to support you from the opening celebration through the full Impression window-because day one sets the pattern, and the pattern becomes the reputation.
The dealers who perform in year one didn’t get lucky. They were ready.
What Happens
Testimonials
When a Dealership Opens Ready
"Kelley Reis has been pivotal in our staff training and preparation for our new GRD facility. She combines an experience-based understanding of retailing with an ability to communicate with and train dealership staff in the finer points of hospitality and guest service. Kelley engages and encourages staff in meaningful ways and helps them think through all aspects of guests service. She is also very thoughtful in demonstrating how to use the GRD facility’s uniqueness when welcoming guests. Best of all, she never loses sight of the ultimate goal: to sell a Genesis vehicle."
Marsha M. Shields
Dealer Principal - Genesis of NW San Antonio
"Kelley Reis is quite possibly the finest consultant our dealer group has ever worked with. Kelley’s knowledge of our industry is second to none. She was able to identify areas of opportunity and suggest practical solutions. It is clear she has significant experience working in retail automotive and applied her experience to create action plans to create a better customer experience that were embraced by our entire staff. Our dealership’s customer experience scores now rank at the top of the region. Rarely do you find a consultant that is embraced by the an entire dealership."
Ryan Fitzpatrick
Fitzpatrick Dealership Group
"The Arreis Corp team completely upgraded the layout of our dealership! The flow is both more customer centric and employee centric. Everything was perfectly placed with intentionality to not only give a cleaner and more modern appearance, but to seamlessly transition to the next step in the selling process. We have found the layout to be more efficient for both our staff and our clients. We HIGHLY recommend The Arreis Corp to help your dealership maximize productivity in today's retail environment."
David Farner
General Manager - Westshore Honda
We have helped dealer clients representing these OEM’S
Start the Conversation
The Building Is Ready.
Is the Business Ready?
The facility investment is made. The question now is whether the business inside it performs the way it was designed to.
Arreis works with a select number of dealerships at a time. If you’re in the planning stage of a renovation or new build, currently in construction, or navigating FF&E ordering and image compliance- the conversation is worth having now, not after opening day.
Start the Conversation
Website
OEM Experience
Lincoln | Hyundai | Genesis | Honda | Ford and expanding